About

We're based in Greendale, which is about 1 hour from Sydney CBD, and we work remotely with brides around Australia and International.

Gowns & Dresses Lead times may vary, with an approximate ship date disclosed in each product description. You will receive a measurement chart with an instructional guide on how to take all of the required measurements. We recommend starting the process at least 4 months prior to your event. Following receipt of final measurements, production time is up to 8 weeks, with all of our garments handmade locally in Sydney, Australia. This is a general guide only, and time frames may vary depending on the garment and based on your needs. Flower Girls Lead times may vary, with an approximate ship date disclosed in each product description. You will receive a measurement chart with an instructional guide on how to take all of the required measurements. We recommend starting the process at least 4 months prior to your event, and that final measurements are taken in the 12 to 14 week window prior, given they can grow quickly at their young age. This will ensure a tailored fit on the wedding day. Following receipt of final measurements, production time is up to 8 weeks, with all of our garments handmade locally in Sydney, Australia. This is a general guide only, and time frames may vary based on your needs. Styling pieces This will vary by styling piece, and there is an approximate ship date disclosed in each product description. Bloom Wishing Well takes up to 6 weeks from the time you order. Silk Signage takes up to 4 weeks following finalisation of the design. For seating charts, this is contingent on having a finalised guest list and seating arrangement available. Actual time to deliver from when you order may vary. Place Bows take up to 4 weeks following finalisation of your guest list. As noted, this timeframe is contingent on having a finalised guest list available, so actual time to deliver from when you order may vary. Fiore napkins take up to 6 weeks from the time you order. Actual time to deliver from when you order may vary depending on the quantity requested.

This will depend on the circumstances and the product, noting every product is made-to-order. So if you need to confirm whether your order will be completed on time, contact us through the general enquiry form, or by email.

We recommend ordering your dress at least 4 months prior to your event. The more time you allow, the better, with the exception being flower girls. Whilst we still recommend you order the flower girl dresses at least 4 months prior to the event, we ask that you take their final measurements in the 12 to 14 week window prior, as we know they can grow quickly at their young age.

With each garment order, you will be provided a measurement chart to fill out and return to us. Each chart includes a list of all the measurements we need to make your garment, with instructions and a diagram for reference.

Every time you place an order for a garment, you will receive a copy of the measurement chart via email. If for some reason you haven't received a copy after placing an order, please email us, and we will send you a copy within 24 hours.

We have worked with women and girls of all ages and understand the importance of a perfect fit, hence all of our gowns and dresses are tailored to your measurements. Our focus is on craftsmanship and always striving for perfection. That is why we maintain a direct line of communication to ensure measurements are correct, all questions are answered, and everything is in order.

We will consider in-person or virtual appointments by request only. To do so, please fill out the general enquiry form or contact us by email.

You can find all of the hire pieces available on our hire page, to peruse and choose which pieces you like. At the bottom of the hire page, you will find a hire request form. Please fill out the form to submit any requests for styling pieces you wish to hire. We will respond within 48 hours to confirm that the pieces are available on the date of your event, and provide a final quote for you to consider.

If you are located outside of Sydney, we can provide a quote for return shipping to your address. To get a quote, please submit the Hire Request Form.

If you request to hire our styling pieces, we allow collection within the 4 days prior to your event, and they must be returned within 3 days after your event to accommodate other hire requests. Each item will incur a bond that will be refunded, pending no loss, no damage, and return to our location within the specified timeframe. Each hire incurs a bond up to $200 that will be refunded within 7 days after the return of the styling pieces, pending no loss, no damage, and return to our location within the specified timeframe. That means, if there is any loss, any repairs needed, or if you don't return the items on time and it disrupts our ability to service other brides, we may withhold your bond. For full details, please refer to our Hire Conditions. Should you have any questions or concerns in this regard, please contact us by email.

Although we appreciate this, we must only offer the designs created by us.

Although we appreciate this, we must only offer the designs created by us, but we will factor in anything specific you would like to include.

We will consider this on a case-by-case basis, however, we cannot guarantee acceptance. We are at liberty to refuse any design fonts that don't form the collection we offer.

We strictly do not disclose the fonts we use under any circumstances. This is to protect our intellectual property and future print revenue.

As every product is made-to-order, the approximate time to ship will vary depending on the product, and this is disclosed in each product description. Please refer to our shipping policy for full details. Should you have any questions or concerns in this regard, please contact us by email.

As every product is made-to-order, all orders are non-refundable and not eligible for exchange, return or cancellation, unless there is a manufacturing fault. Please refer to our returns policy for full details. Should you have any questions or concerns in this regard, please contact us by email.